Contact Centers

INDUSTRIES

Contact Centers

In JA Del Río we work alongside leader companies in Contact Center in their path towards efficiency, compliance, and regional expansion.

Mature nearshore: bilingual talent, time zone, and competitive costs for CX at scale.

How we can help you

In a world where customer experience defines the success of brands, Contact Center companies face the challenge of operating with precision and absolute compliance. At JA Del Río, we understand the dynamics of this industry — intensive in talent, regulations, and technology. That's why we offer accounting, tax, labor, and compliance solutions tailored for the sector.

From high-volume payroll management to consulting on transfer pricing and tax processes, we are the strategic partner that frees our clients to focus on what they do best: connecting with the world.

Key Services for Contact Centers

Audit Services: We offer financial and tax audit services, including the Mexican Social Security Institute (IMSS), the National Housing Fund for Workers (Infonavit), and state tax reports; as well as attestation reports and accounting policies.
Accounting and Financial Control: We provide accounting and financial services, as well as fixed asset reviews, financial consulting, and comparative financial statements against Mexican regulations.
Comprehensive Payroll Management and Labor Compliance: We offer comprehensive payroll service and calculation, labor compliance services, and auditing for the Registry of Providers of Specialized Services and Specialized Works (REPSE); as well as assistance with labor authority requirements.
Tax services: We streamline filing compliance procedures, pre-closures, transfer pricing, VAT refunds, and provide support regarding requests from the Tax Administration Service (SAT), among other services.
Consulting and financial advisory services: We offer specialized consulting in internal control, M&A due diligence, technology risk, and cybersecurity.