Contact Centers

INDUSTRIES

Contact Centers

In JA Del Río we work alongside leader companies in Contact Center in their path towards efficiency, compliance, and regional expansion.

Mature nearshore: bilingual talent, time zone, and competitive costs for CX at scale.

In a world where customer experience defines the success of brands, Contact Center companies face the challenge of operating with precision and absolute compliance. At JA Del Río, we understand the dynamics of this industry — intensive in talent, regulations, and technology. That's why we offer accounting, tax, labor, and compliance solutions tailored for the sector.

From high-volume payroll management to consulting on transfer pricing and tax processes, we are the strategic partner that frees our clients to focus on what they do best: connecting with the world.

Key Services for Contact Center Companies

Audit Services

Financial and Tax Audit
IMSS, Infonavit and State Tax Opinions
Preparation of ISSIF and SIPRED filings
Agreed‑upon procedures and assurance reports
Preparation of accounting policy manuals
Environmental, Social and Governance (ESG) reviews

Outsourced Accounting and Financial Control

Comprehensive finance and accounting outsourcing
Comparison of corporate financial statements vs. Mexican regulations
Fixed asset review

Integrated Payroll and Labor Compliance

Payroll calculation and labor compliance
REPSE audit and repository
Preparation and filing of quarterly REPSE reports
Handling requirements and procedures before labor authorities

Tax Services

Ongoing tax compliance
Preparation of tax pre‑closing and year‑end closing
Transfer pricing studies
VAT refund support
Handling SAT requirements and notices
Reconciliation of e‑invoices (CFDI) for income, expenses, payroll and payment complements
Ultimate beneficial owner compliance

Consulting and Financial Advisory Services